Reviews (76)

95% of us need this book
The successful companies are not afraid to confront the problem when it arises and discuss it rationally.
Great pairing Amazon!
When I read "Crucial Conversations" I found myself tearing through it in long spurts, driven by an intense interest in the authors' discussion of how we handle those tough circumstances life throws our way. It makes the case that we all need to understand our style for handling the inevitable duress of a difficult conversation, and they complement theories with excellent, actionable strategies that work well in the real world.
Excellent roadmap
This book is not your everyday self help book.It provides a fail-safe roadmap for tough communications.
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Subjects:  1. Business Communication - General    2. Communication    3. General    4. Interpersonal Communication    5. Interpersonal Relations    6. Psychology    7. Self-Help    8. Business & Economics / Business Communication    9. Popular psychology    10. Conversation   

Reviews (1)

Very handy and well-designed
This is a useful phrasebook for the novice heading to Iraq for the first time. No Arabic script; a shame, but that seems to be the case with almost all such handbooks tailored to one dialect of Arabic. The almost pocket-sized booklet starts off with a description of the phonetic system and moves quickly to a few very basic elements of grammar, basic words, numbers, telling time, and common situations from greetings to arrival at the airport, checking in at a hotel, getting around town, food and drink, personal care, sight-seeing, visiting mosques, medical care, security situation, and timely police station and checkpoint dialogue. Nothing special in terms of military lingo, but handy sections on "searching a house" and handling "demonstrations". Prepared in 2004, but not with the occupation and post-occupation too much in mind, no mention of roadside bombs or beheadings, prisoners, or prisoner handling; almost as if Iraq were a normal country. Ends with a 1,000 word basic dictionary. At this price you can't go wrong by keeping a copy handy. ... Read more

Subjects:  1. Arabic    2. Arabic Language    3. Conversation and phrase books    4. Dialects    5. English    6. Foreign Language - Dictionaries / Phrase Books    7. Foreign Language Study    8. Grammar    9. Iraq    10. Language    11. Foreign Language Study / Arabic    12. Language self-study & phrasebooks    13. Reference   

Editorial Review

Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Read more

Reviews (25)

Excellent concept; a bit repetitive
This book offers a great way to approach difficult conversations.There are several templates in the book to show the reader how to do this.However, after reading it, it does tend to repeat certain aspects of the material.I am sure that some of that is for effect; but for someone who is capable of applying material quickly it can be somewhat boring.I still recommend it as a read, but I do not recommend that you need to completely read the book to get the overall message.

Good content-very dry
The content is excellent but she narrated her own book and it's very dry to listen too.I recommend buying the book and working through that.

It really works!
The information and the examples in the book are easily applied and really do make a difference.I used the book as a reference working with first line managers; it is especially useful to them in confronting passive aggressive communication styles. ... Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Communication In Business    4. Conversation    5. Conversation And Discourse    6. Management - General    7. Personal Growth - Success    8. Psychology    9. Success    10. Self-Help / General   

Reviews (12)

Perfect tool for the job!
I was really impressed by the simple and concise manner in which Roberts' Rules of Order was explained.Perfect tool for the person newly responsible for running a meeting.
Concise, well written
A nice, concise, well-written summary which should be useful for all members of organizations which hold meetings.

An Essential
This is a concise, easy to use reference book that permits meetings to be held in an orderly fashion.Keep your meetings "in order".This book will help you from letting your meetings become "out of order". ... Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Organizational Procedure    4. Parliamentary practice    5. Reference    6. Rules of Order    7. Skills    8. Institutions & organizations: general   

Editorial Review

In a global economy, it is crucial for business peopleto be sensitive to cultural differences. And although the best reason for doing so may be ethical, it's great for business as well! This is an invaluable book for "doing well while doing good" in your intercultural relations, covering the protocols of appointments, business entertaining, greetings, forms of address, gestures, dress, and gifts in 60 of the nations you're most likely to be doing business. Some interesting excerpts:Read more

Reviews (27)

Avoiding the cultural faux pas...
Today's business world is such that you are very likely to have working relationships with global business partners.And you *should* know that "when in Rome, do as the Romans do".But what exactly is that?Terry Morrison and Wayne A Conaway bridge some of that information gap with the book Kiss, Bow, or Shake Hands.This is one of those books that could help you close a big deal (or avoid killing one).
A resource for me
Written for the international business traveler, this book was a great resource for me as characters in the Marketplace novels came from around the world. For my fans who keep asking me for "the protocol:" hey, start here and you tell me.

Dissapointing!
60 countries, and the only country in the entire continent of Africa the authors wrote about was Egypt? C'mon. While the authors do, in a similar compilation published after this one, include South Africa (the only other country in Africa included) and a few other countries, it is still a disgrace that books and compilations such as this one ignore the importance of proper business ettiqute in countries such as Kenya, Senegal, Ghana, and Tanzinia and do nothing more than perpetuate falsehoods, myths and fears about doing business in the aforementioned African countries and many others. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Communication - General    4. Business Etiquette    5. Business communication    6. Business/Economics    7. Corporate culture    8. Etiquette    9. International - General    10. International Business    11. Business negotiation   

Reviews (22)

Fast, easy and delicious!
"Get Togethers" contain some wonderfully delicious recipes!
Rachel multi-tasks!
More fine, quick recipes from one of my favorite cooks.Rachel knows how to reduce a recipe to its basics without compromising the taste.On the day it arrived, we found a recipe that had to be shared -- the Chili Casserole.I look forward to trying most of the others.I go back to Rachel Ray's cookbooks time and again -- many of her recipes have become standards in my cooking.But she can sure multi-task!I rarely do one up in thirty minutes until I have done it several times.

ALL of her books share the same major fault....
Don't get me wrong, I love her shows, it is great to see how she pulls it all together in the 30 minutes without seeming rushed. The recipes, for the most part, are pretty healthy and have good variety. The lack of pictures doesn't bother me, as she's not really into foo-foo presentation with raspberry sauce swirled half-a-mile away on the edge of the dessert plate, imho totally wasting perfectly good raspberry sauce....
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Subjects:  1. Cookery    2. Cooking    3. Cooking / Wine    4. Entertaining    5. Entertaining - General    6. Menus    7. Methods - Quick & Easy    8. Quick and easy cookery    9. Cooking / Entertaining    10. Etiquette & entertaining    11. Main courses   

Reviews (5)

Excellent
I am really amazed of how much idioms and colloquial expressions you can learn just by listening to the CD. And guess what - these are idioms and phrases you REALLY hear everyday on the street, usedby most people in everyday situations. Before, my English sounded a bit "artificial" and somehow forced. Now, the more I used the idioms I learnt here, the more natural and even friendly I sound to the native speakers.
Useful Book
This is a good book to read, esp. for non-native English speaker. I learn many new expressions with ease (because the book provides proper context). The reason I give 4, instead of 5, is that there are (too) many repetitions throughout the book.

A simple yet clever way to break into the "idiom barrier"
Remember your good old Englishtextbook which started with an introduction of the characters who would be in the dialogs throughout the units? That's how this book is laid out. Idioms are contextualized and there are various consolidation exercises between units to reinforce them. The accompanying CD is very clear and the voices convey the moods of the characters - although I must say that the man who does Bob's voice sounds incredibly boring at times as his voicedoesn't seem to show much pitch variation. Some of the idioms are alreadyknown to most high-intermediate students, but there are many others to learn, so it can certainly satisfy those studentswho resent not having enough "real-life"vocabulary in class. It may alsobe useful for the student working on his own, once the explanations are very clear. In a nutshell: It's worth buying if you're looking for a simple - yet effective - way to explore the most common idioms of American English. ... Read more

Subjects:  1. Conversation and phrase books    2. Dictionaries - General    3. English as a Second Language    4. English language    5. Foreign Language Study    6. Idioms    7. Language    8. Reference    9. Spoken English    10. United States    11. American English    12. Conversation    13. Study and teaching    14. Textbooks for foreign speakers   

Reviews (7)

learning a foreign language
I am still at the first stages, but learning a Italian is fun and the "Dummies" book is helpful!

From an Italian teacher's perspective.. "www.nadasitaly.com"
It's hard to find that "perfect" Italian book to recommend to students, because I often run into these two situations: 1) the book is too in-depth and too focused on grammar; 2) the book is too superficial and more of a phrase-book for travelers, therefore not sufficient. SO, what I usually do is use a combination of books, this being one of them. It has some useful information on the culture, as well as practical expressions for the brave traveler. However, my recommendation is to take a basic course before traveling to Italy, because even knowing a few simple sentences can get you a long way. Also, in a group setting you'll be able to ask specific questions and to practice with others.I'm sure that if you check with your local community college, there are some short continuing education courses for foreign languages. If you need information on traveling to Italy and books to learn Italian, you can also contact me: nada@nadasitaly.com

Very convenient!
I found the best price online for this book and got it promptly without living my office. Thanks! ... Read more

Subjects:  1. Conversation and phrase books    2. Dictionaries - General    3. English    4. Foreign Language - Dictionaries / Phrase Books    5. Foreign Language Study    6. Italian    7. Italian Language    8. Language    9. Programmed instruction    10. Textbooks for foreign speakers    11. Language learning: audio-visual & multimedia    12. Language self-study & phrasebooks    13. Reference / Dictionaries   

Reviews (13)

Useful!
I just finished the book two days ago. I am running a student led organization this school year and felt very uneasy about parliamentary procedure. This book helped me solidify my knowledge of it and gave me confidence. It was easy to read and had very useful examples.
Excellent Introduction
If you love meetings, then don't buy this book. If you don't like meetings, find them boring, intimidating, or incomprehensible; then definitely buy this book.
Robert's Rules For Dummies
If you are interested in learning about Robert's Rules this is a good book.Like all the books in the "Dummies" series it is easy reading and easy to understand.
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Subjects:  1. Business & Economics    2. Business Communication - General    3. Business/Economics    4. Communication In Business    5. Organizational Procedure    6. Parliamentary practice    7. Reference    8. Rules of Order    9. Institutions & organizations: general    10. Reference / General   

Reviews (8)

Great present for girls
I gave this to my sister for her birthday and she loved the fact that I'd bought her a suitable girlie present. I definitely earnt brownie points.

I could have survived without it
What you have here is the book that's described as "the book that every woman needs to buy". Sold? Yeah, but only if you can get it cheap enough. And I'm talking DEAD cheap. Thankfully, my copy was cheap, and I also didn't buy it.
The Ultimate how to guide
This is possibly the best how to guide I have ever read.It covers just about anything you could ever want to do. It shows how to be stylish, polite, knowlegable, and classy.I absolutely loved this book and I encourage anyone who wants to better themselves to read it. ... Read more

Subjects:  1. Conduct of life    2. Etiquette    3. General    4. Life skills guides    5. Personal & Practical Guides    6. Reference    7. Reference And Information Services    8. Young women    9. Self-Help / General   

Reviews (56)

a good book
this book has one question on every page.they stem from silly to mind benders and all in between.a lot of the questions make you think and can sprout into intellectual or even fun conversation.i know a few drs who read this book in group settings and say it gives them a keen insight into thier patienrs mindset.it also works as a getting to know you book if used properly.its a lot of fun and you could even learn things about yourself you didnt know.

Predictable and Pointless
I bought this book thinking it would help me get to know my husband and friends better, but in the end, it's just a silly book with questions anyone could think up.
Love this book!
This book is brilliant!You will come closer to yourself, your own ideas, thoughts, feelings and morals through reading this text.Even better--share it with friends.It works as a great bonding tool for large and small groups alike.I can't say enough good things about this book! ... Read more

Subjects:  1. Conduct of life    2. Conversation    3. General    4. Human behavior    5. Psychology    6. Self-Help    7. Ethical issues & debates    8. Philosophy    9. Self-Help / General   

Reviews (17)

Book everyone should read
This is wonderful book explaining what etiquette is really about.One will learn everything -- from how to dress, table manners, office setup, how to print business cards to how to prepare resume.I would recommend to everyone to read it regardless if they are working or not.While I do not agree with some of the rules regarding "who pays for lunch" - I would say that this is a book everyone should read and understand because it will improve their interactions with others.

Just what I thought it would offer for today's Professional
Covered all of the bases in today's professional enviornment

A new resource for all new graduates
The Etiquette Advantage in Business is just the thing for the newly hired recent graduate who wants to be sure he or she is doing the right and considerate thing.It is a great "review" for older employees who want to check whether their skills are current. Excellent material, clearly written.A pleasure to read! ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Etiquette    4. Business/Economics    5. Careers - Job Hunting    6. Etiquette    7. Job hunting    8. Organizational Behavior In Business    9. Success in business    10. Advice on careers & achieving success    11. Business & Economics / Business Etiquette    12. Business communication & presentation    13. Etiquette & entertaining   

Reviews (2)

Little Book of Etiquette
When I first saw the book I started laughing.I didn't realize the book was going to be so small.When it says a "little book" it means a little book.Once I started reading the book I was amazed.All the little no-no's, I was doing.I even did a class presentation based on dining etiquette, and I used pointers from the book for a hands-on demostration.Our grouped received an A+ on our presentation.Many of my class mates have also ordered this book as well.I really wanted to know more about dining etiquette and this book did the trick.

A little book offers much!
This book is very handy in assisting our more modern society with the fine details of everyday dining.There are eight chapters dealing withsubjects such as dos and don'ts, table talk, the business meal, eatingvarious foods, a step-by-step explanation of meal courses, forms ofservice, and more.I love pages 26-27 -- they are probably the higlight ofthe book: a graphic display of a formal place setting.It is amazing thatso much information is presented in such a small book, yet it is notdifficult to read. Questions, both large and small, are answered in thefirst chapter, and the rest of the book gives wonderful detailedinformation, descriptions and examples.Read more

Subjects:  1. Etiquette    2. Reference    3. Etiquette & entertaining   

Editorial Review

This practical companion to Read more

Reviews (35)

This is a great planner!
A few friends of mine went through planning a wedding and they shared later that it was almost a nightmare because there are sooooo many things that you have to plan and organize usually on the run. I am in a committed relationship from so long but didn't feel good enough in bed to propose her. After I turned from average into a great lover thanks to the bestseller Scientfically guaranteed male multiple orgasms and ultimate sex, I eagerly selected this book for the planning. After all if you do THIS part of the process right, it will be easier during the organization of the event. Carley Roney and the guys from the site did a great job and reveal step-by-step how to plan everything in great details. There are numerous glossaries, worksheets, and tips that make this book a must have. It is very affordable and I am sure that it is one of the books that will help you to start your new life as a couple in the best way.

Unreasonable
I've read three different wedding planning books, and this one is absolutely the worst.I actually took this book quite seriously when I first began planning my wedding, but then after going through all the different tasks involved with planning the wedding, I re-read the book to see if I missed anything or could do anything better.After spending a few hours re-reading this book, I was shocked at all the misleading information in it... not to mention the snobbiness of the person/people who wrote it!I was so mad I almost threw this useless book straight in the garbage!
I have never received this book
I ordered this book in June and here it is August and I have never received it. I never have any problems with the private dealers they are prompt and efficient. Don't know why it should be any different from amazon. Last tracking I could find on it was in Phila. some where. I don't live in Phila., nor do I have time to spend tracking. If I had that kind of time I would just go to the store. ... Read more

Subjects:  1. Love / Sex / Marriage    2. Planning    3. Reference    4. Wedding etiquette    5. Weddings    6. Reference / Weddings    7. Journals    8. Wedding   

Editorial Review

Since Read more

Reviews (38)

The definitive guide for Robert's Rules
This book is a necessity for any organization that uses Robert's Rules of Order or is drafting bylaws baed on it.
Roberts Rules of Order
Well organized, concise, and thorough. If you have to attend meetings that employ parlimentary procedure to maintain order, you may need this. I belong to several clubs, and have found the book to be quite helpful.
THE KEY TO A SUCCESSFUL ORGANIZATION
If you participate in any organization, whether small or large, RONR is as necessary to you and your organization as your bylaws. Everything you'll need to conduct a productive meeting is contained in this book. Even after reading RONR, having it on hand in your meetings will give you the confidence and assurance that you have a ready reference right at your finger tips. Order of business, minutes, treasurer's reports are easier to produce because RONR gives you easy to follow samples. You could be the most inexperienced board member and still preside over a meeting with the tools provided in RONR. It is suggested that the President or Chair know more than anyone else on your board, however I would recommend that everyone on your board have a copy. Your whole board will be in the same book, on the same page, same line, and there will be no room for error. As you work together, everyone will be enlightened with knowledge and success.
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Subjects:  1. General    2. Parliamentary practice    3. Reference    4. Rules of Order    5. English law: parliamentary practice    6. Institutions & organizations: general   

Reviews (26)

Very Basic
I recommend you not buy this book or cd.I listened to the CD and it was too elementary.

Reviews by Nan Kilar and Bobby Miller
I don't know what kind of verbal tight spots you find yourself in on a regular basis, but here's hoping not too many. As a political activist and writer who has been tagged by the media as "one of America's most controversial authors", I'm nearly always on the hot seat wherever I go, bathroom being about the only exception.
Good starting grounds
This is a good book to start from if you have recognized, like myself, that your conversation skills could use some improvement.
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Subjects:  1. Conversation    2. Family & Relationships    3. Family/Marriage    4. Friendship    5. Interpersonal Relations    6. Motivational & Inspirational    7. Personal Growth - Self-Esteem    8. Psychology    9. Popular psychology    10. Self-Help & Practical Interests    11. Self-Help / General   

Reviews (7)

Fun
My husband and I sit down with this every once in a while and pick out questions to ask each other.It's a great way to learn more about your spouse and spend time communicating instead of watching TV.

more uses than I thought
I got this book to use for a discussion group of Mothers Of PreSchoolers, and found that it works for any group of people. To get familiar with it, I took it on a family vacation.We picked it up while waiting for a craft show to open and three generations of my family had a great time.Plenty of good questions for our ages, 34-82 years old.We enjoyed the book and each other's company and the time went by very quickly.I think it would even be good for my kids, as long as you pull only appropriate questions.

The Complete Book of Questions; 1001 conversation starters
I bought this book before leaving on a one week vacation to the beach with my boyfriend of eight months, knowing that we would be driving twelve hours each way.He is not a person who willinging gives up information, not a chatty person by nature.And as a shy person, I never know what to ask in order to get a conversation going.In the past, a friend had given me a set of conversation flashcards that worked well to get conversations started and I had learned alot about my sweetie.So, I thought a book like this would work well for conversation starters.And I was right!!!!The subjects range from light and airy to deep and spiritual.I found that browsing the sections for questions that interested me, brought amazing revelations about the person I thought I knew!!Obviously, there are certain questions any couple may want to avoid, especially after a divorce, but, the book gives you an automony to ask questions you might not have had the courage to ask before.And, to my surprise, when it was my turn to drive, about 30 minutes into the drive, he picked up the book and looked for questions for me!!!!!Now, I have a greater knowledge of life situations that my man has gone through, his views on things and opinions.A half dozen questions out of this book was all we needed to open up subjects that had never been contemplated and kept us engaged in interesting, light hearted conversation for many hours.I definitely would recommend this book for anyone wanting an avenue to getting to know another person without them feeling they are being "interrogated" !!!!!! ... Read more

Subjects:  1. Christian life    2. Christianity - Christian Life - General    3. Conversation    4. Etiquette    5. Miscellanea    6. Personal & Practical Guides    7. Reference    8. Religion    9. Christian Interest    10. Christian life & practice    11. Religion / Christian Life   

Reviews (12)

Not what I expected
The quality and cost of the book was quite disappointing. The pages that were stapled in the book were out of order and other pages were falling out. The first impression was not good.
What Really Works
I find books like this help you with opening remarks, like simple one-liner ice breakers. OK, so they feed you some lines and then what are you supposed to talk about? If you don't know many people at the event, it's hard to come up with something interesting that won't end with you red-faced, or with your foot firmly in your mouth. I find online knowledge services like Agogus.com are very helpful in this respect, more that these kinds of books. I have more confidence to start a conversation, now that I have a wide knowledge of all kinds of topics. It's even fun to go to holiday parties, not a pain like it used to be.

Decent but there are better books available on the subject
I purchased this book, along with "Conversationally Speaking" by Alan Garner and "How To Start a Conversation and Make Friends" by Don Gabor. I bought all three books because I find that reading multiple books on a subject helps me remember the subject's key points more easily.
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Subjects:  1. Psychology & Psychiatry / Interpersonal Relations    2. Self-Help    3. Conversation    4. interpersonal communication    5. social intelligence   

Reviews (2)

Great for beginners and experts alike!
This book is great for people of all ages and experience levels! It combines the information from Robert's Rules of Order with the author's own tips to deliver one of the world's best reference materials. It presensts strategies for using each motion and gives examples that make writing a meeting script much easier!...

Robert's Rules of Order Simplified and Applied
I used this book extensively this year.It is extremely easy to use and follow.When my other copy and edition failed me, this edition was always useful.The index in the back makes it very easy to find exactly what point of order you are looking for.Also, the book gives real life,present day examples.I highly recommend this version of an old standby. ... Read more

Subjects:  1. Dictionaries - General    2. General    3. Parliamentary practice    4. Reference    5. Rules of Order    6. Institutions & organizations: general    7. Reference / Dictionaries    8. Reference works   

Reviews (7)

Strong Tips Here
Axtell vividly shows how common sense is NOT enough to get you through all social or business situations around the world. Travelers ignore Axtell at their own peril.

Interesting
This book is good to read in general terms as it attempted to explain the gestures from all around the world.Sometimes, it's amusing to read & at times, I would be loss for words as what I thought was the right things to do in certain countries is actually considered as rude or obscene.Perhaps, it's the kind of book that you can read in the plane or just as a matter of interest.The presentation is rather text book-ish with bullet points, occasional pictures to ease readers' boredom, something like a PowerPoint presentation.I guess that denotes the writer's background being a prominent guest speaker.

Useful, interesting and funny
This is a nice book. If you are going to travel abroad or you meet foreign people, you would like to know what these people understand from your body language. Of course, the book also gives you good material for chatting with friends from anywhere (including your own coutry).Read more

Subjects:  1. Body language    2. Business & Economics    3. Business Etiquette    4. Business/Economics    5. Cross-cultural studies    6. Etiquette    7. Gesture    8. Intercultural Communication    9. Nonverbal Communication    10. Reference    11. Business & Economics / Business Etiquette    12. Business communication & presentation    13. Cultural studies    14. Customs    15. International business